Consumer Rights

A single technical failure stranded 20,000 bags at Heathrow on May 23, 2026. When an airport operating as a regulated quasi-monopoly fails this badly, there is no market consequence for it. That structural immunity from accountability is the real story.

TravelZoo's $1 airport lounge voucher for delayed passengers isn't a luxury perk. It's a basic dignity that airlines deliberately stripped from working families when they invented basic economy fares and called it consumer choice.